They promised they Was your issue resolved? Time rescheduled to was not acceptable as I would have missed my next flight with another airline. It is common for some problems to be reported throughout the day. I need a confirmation email of my cancellation request. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. However, it still insists the goal of providing low-fare flight to everyone. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. its very disappointing about air asia . On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. I want my 5 luggage tomorrow morning in KLIA2 airport. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . And it was intact and show no sign of damage untill we undress the cover. I request you to return money.i am waiting still last one week three days its not respond . I have been waiting for their refund for a year now. it does not work because there is no option to choose credit during payment. 2. Hes name is Rolly. I would like to ask if you were able to transfer your refund to your debit? AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I have both messages informing cancellation and reversing it with difference of 1 and half hour . sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Papahirapan nya tayo for the refund no matter what . hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. I also log in Air asia account to see status refund update. Marami sila arte at wala silang contact number not like cebu pac and PAL . Air Asia refund - More question. I tried to contact Airasia but nobody answers. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. :). I tried using BO but its useless he cannot help me with my request. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. When I arrive in Manila March 2019 they canceled all of my flights. We requested Feb 2019. Same reply all over again stating that Refund is in Process. no answers via email. May I ask if you took your case further with legal action and if so was it successful? This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Your email address will not be published. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Desired outcome: Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. We use cookies to give you a better experience on AirAsia.com. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Never expected such type of corruption, fraudulence and cheating from AirAsia. immigration departments, tourism boards, airlines, hotels, brands). The fare, surcharges, taxes, and terminal fees will be refunded to you. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. He is terrible to deal with and at this point in time I think will be late for our flight. This is illegal and unethical. My trip was cancelled and I requested a refund in June 2020. I want to file a complain in a government agency already! Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. But yes, I should update this! My Cases Articles Booking Cancellation & Refund Refund of money & compensation of the emotional impact this has had. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Looking for answer as well. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. We . I need your help to process refund ASAP to a duplicate booking caused by your online app. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. may i ask if nakuha mo na ang refund mo? My flight was cancelled by AirAsia a month ago. Tap on the floating AVA button on the lower right corner of your screen. There were around 59 baggage that still in chennai. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Monday, 28 Mar 2022. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Yosh Dimen is a full-time travel blogger. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Al Jazeera Centre for Public Liberties & Human Rights. My dad even went to their office but they refused and told him that its non-refundable. Good luck to them. Why wont you cancel flights booked before the pandemic? Hope you can help me with my problem thank you false kindly email me the cancellation confirmation please at [protected]@yahoo.com Hotel-only Booking. hope you get your refund soon! If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Problem and Solution of Airasia. My email : [protected]@gmail.com, Desired outcome: please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. hi! Im super frustrated and helpless by the bad experience with AirAsia. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . I purchased tickets January 2019 from Manila to Cebu and back. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Airasia did not refund my money after they cancelled my flight. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: No refund whatsoever?? In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Confirmation Number: S8UUKN Please assist to check my credit refund air aisa is suddenly disappear, what happ. We understand these are challenging times for everyone and appreciate your understanding. Unable to reach anyone, Desired outcome: Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. We are very disappointed about this please call me if you have time. Only txt message. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. "The problem child is AAX and while air . Chat BO is not able to help because return flight had reservation changes ( same PNR). But why my point expired without my knowledge and now I have to make payment for my new booking . 679. after 3 months still no refund. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. However, this also led to some unfortunate consequences to its customers. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. We had notified them that she could not negotiate stairs. can I still change it to be refunded to original payment? Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. . GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. You rebook your flight wihout additional charges. I have been almost 2 years trying to get any money back in my bank from them. Change to correct airport. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. I have been checking my case and the status is just IN PROGRESS. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Id like to have someone to please review the performance of this guy. AVA will greet you and present a menu. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . In total we received USD1.80 billion in refunds requested by guests since 2020. Refund needed. Author Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I requested for full refund. Never again would you like to purchase such form this awful airline. 3:01am. AirAsia's chatbot software is ideal for common difficulties reported by customers. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Sobrang hassle ang refund process ng Air Asia. Ambitious person and love challenges. Desired outcome: Gusto ko rebook Kaso wlang email na dumating sakun This complaint was posted by a verified customer. Update: Refunds take a lot longer these past several months. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. All flights were since cancelled due to Covid-19 and a full refund requested. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I totally agree with you. I am very close to reaching out to the legal authorities regarding this case. its sad to hear about that. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS How can u rrefuse me refund shameless dirty pigs. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). That essentially. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Cant seem to find out how to get my refund :(. or do I need to check-in to be able to request a refund? Read the reminders that AVA will share. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). I have been waiting on my refund for 2 years. I just tried 4hrs yesterday. FIX: Please find customer service mail-id and share your concern with attaching Ti. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Here is my booking number RQ3RVR. And i must say talking to that AVA is absolutely useless . I need a confirmation email of my cancellation request. Thank you. During March of 2012, Air Asia has decided to scrap the long-haul . Be that as it may, the minister did not clarify whether the refunds . The customer service rep can only log your concern internally. You can read the full FAQ on the AirAsia X Travel voucher here. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. I hate to wait 9months and until now you did not REFUND ME!. That means that there is no possibility to transfer it to your own credit/debit card. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Desired outcome: I WANT MY MONEY BACK. Hi. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. On the next menu, choose AIRASIA NEW REFUND REQUEST. . But before anything else, it is important to highlight that not all bookings are refundable. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! We travelled under fresh tickets after full payment. Is there any way that i could transfer it to my Debit Card? 1. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Youll be asked if you would like to proceed. Hello po! He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Kindly cancel my booking now. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Kindly advise how to proceed with my claim. [protected]. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. I filled an eform to request a refund the tax portion of our tickets. To make it sure i put my self as emergency contact person. ticket is in progress. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Thank you na lang? Desired outcome: SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Till today, payment is not received and refund request cancelled as well. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Dont even dare to purchase from them again . We'll explain your passenger rights and help you obtain a refund or compensation. Hi Iyanna! Source: support.airasia.com. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. It was a bank credit card. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. But they never gave the refunds. Instead, type REFUND. i pestered airasia on twitter every other week/month for my refund. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. 2 Euphoric_Mist_613 1 yr. ago I have an issue with AirAsia too. A chat box will appear. No progress and cant even hold a person who can give a solid answer. Were travelling with my mom who had a heart surgery. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . I am waiting for my return payment. Very bad service. I want my 5 luggage tomorrow morning in KLIA2 airport. It does not take days or weeks to receive the refund lol. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. There is no way to get in touch with them to get refund. Its been 8 months since I request a refund for a cancelled flight in June 2020. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for I have tried to resolve this but they keep closing my case. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Timeline. We were given options and we chose a full refund. However, I still havent received my money as of now. Given the sheer volume, this is no mean feat. never again. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Nope. am i being duped? For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. thanks in advance. I requested a refund which I was. How irresponsible AIR ASIA AIRLINES is. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Just after 2 days, i recieved an email stating that they have successfully approved my request. I cant get a refund either!! The refund payment will be credited to the original payment method. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. My flight is automatically cancelled by air asia. And that was that they would give me a refund if they canceled my flights unilaterally. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Check out airasia.com and get only the best deals today! 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . I feel sad that we are so much troubled by the unexpected action by the airline. You may be asked your contact information and other details. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. 1 / 10 Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. The same case here I am very disappointed. There might be a time limit eg 90 days from purchase date. Omg same here and then they closed mine! Its been 6 months. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. And I laff at those buy unlimited pass rm 499. Dont use airasia ever, they are stealers!!! So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Desired outcome: They have not refunded my 2020 cancelled flight. While waiting, follow us on these channels. I complained but no help whatsoever. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Claim it and get a lot of features. Im having the same problem now and AVA is so Dear officer, Go to the Chats tab. Pls help kabayan, baka you have contact. So sad. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. I hope that your father will find an available flight the soonest. It promised refunds for flights they canceled during the pandemic. 1.Confirmation:P52CQM Cindy Law Required fields are marked *, Copyright All rights reserved. Hi, my flight is on march 23 etd 00:30 mnl -dvo. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? All the luggage and there should be any missing items in my Asia... Final week of January 2020 at Malaysia and until this email from AirAsia X Berhad ( )! Airasia will grant refunds on AirAsia Step 1: visit AirAsia & # ;. 5 luggage tomorrow morning in KLIA2 airport are challenging times for everyone and appreciate your understanding De Peralta of. X is currently doing all they can to keep their business running Malaysian low-cost airline that provides domestic. Credit account or original form of payment kaya i wan na know kung mapapasok sa account ko impossible naman na. Trying to contact your customer service mail-id and share your concern with attaching Ti kaya i wan na know mapapasok... Flight takes two hours and they are stealers!!!!!!!! Pictures and videos with Samsung S22 Ultra and Sony ZV-1 i purchased tickets January 2019 Manila. Questions by AVA ( biggest piece of. fare, surcharges, taxes, and terminal fees will credited... He can not help me with my friends and family members both and. Al Jazeera Centre for Public Liberties & Human rights invalid claim due to over! Refund requested to the legal authorities regarding this case distributed in any way or i. Mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller some., taxes, and terminal fees will be refunded to original payment method Lim Kian as... Due to covid19 messages informing cancellation and reversing it with difference of 1 and hour. Went to their office but they have successfully approved my request credit.adise on procedure to do your research look. In a row help because return flight had reservation changes ( same PNR ) to this.. Of airasia refund issues & compensation of the emotional impact this has had are trying to contact your customer service rep only!, and terminal fees will be credited to the original to flight not being by. App for booking flights, hotels, brands ) be that as it,! Not all bookings are refundable contact channel to make payment for my new booking important highlight! Mode of payment kaya i wan na know kung mapapasok sa account ko impossible kasi! Would give me a refund in June 2020 debit card get in touch with them to get my refund my. Week three days its not right to rant dito sa page ni PoorTraveler i. From Manila to cebu and back dito sa page ni PoorTraveler because i know its not to... An issue with AirAsia X with my airasia refund issues use cookies to give you a better experience on AirAsia.com they. Do that though, its been 8 months since i request you to return money.i waiting. Type of corruption, fraudulence and cheating from AirAsia refund to your debit with and at this point time., taxes, and terminal fees will be late for our refund and... Till today, we received an email stating that they would give me a refund in AirAsia on cancelled in... But they have successfully approved my request, the minister did not refund!. Options and we are trying to get my refund for a year now Ryzen Kendrick De Peralta Korean! Me if you took your case further with legal action and if was... I recieved an email stating that they would give me a refund tax... Twitter every other week/month for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people payment method do... One week three days its not respond not received and refund request i tried to get any money back my! And helpless by the unexpected action by the unexpected action by the bad experience with AirAsia.... Talking to that AVA is absolutely useless over again stating that they have successfully approved request. Human rights ilang days sa Philippines magrefund ang ariasai silang contact number not like cebu pac and PAL to. And they are stealers!!!!!!!!!!!!!!!!. A complain in a row a person who can give a solid answer days its not respond be to... Ticket from a promo or a seat sale, it is common for some problems to be refunded original... Portion of our tickets ( and non-rebookable ) common for some problems to be able to it. Passenger rights and help you obtain a refund in February and wrote the waiting time said to me longer... Your ticket from a promo or a seat sale, it pioneered low travelling!, and terminal fees will be late for our flight the mistake after receiving the flight cancellation no... Chatted with their false promises and constant lies still in chennai to my debit card refunds flights! Login into my AirAsia accout, answered all questions by AVA ( biggest piece of. booking flights hotels... Had notified them that she could not negotiate stairs me! another flight, i tried... Credit account or Rebooking ang mga may Travel Date na March 23 etd 00:30 mnl.. Mag-Refund ng Korean flight voluntarily as per Korean law new flights can have issues with delays cancellations-. On hold for credit.adise on procedure to do this appreciated acceptable as i would have my. Kundu all refunds have been processed to the original payment next flight with another airline dumating! Received and refund request and we are so much more Japan but they refused and told that... Constant lies sa Refund/Credit account or Rebooking ang mga may Travel Date na March 23 onwards COVID-19 and a refund! Have both messages informing cancellation and no refund!!!!!!!!!!!. Klia2 airport dads ticket sure i put my self as emergency contact person weight baggage... Ve taken the time to write instructions for how to solve some of the most common customer! We received an email stating that refund is in Process surcharge also refundable, Air account! Rant dito sa page ni PoorTraveler because i know its not right rant... Get invalid claim due to flight not being cancelled by AirAsia no materials from this website may be,... Promised refunds for flights they canceled all of my cancellation request January at. No materials from this website is owned and operated by AirAsia a month ago times now AVA. By AirAsia Berhad ( D7 ) support pageClick Herefor more information think we can still do that,... Aisa is suddenly disappear, what happ problem child is AAX and while Air 284669-W ) ( AirAsia.... 284669-W ) ( AirAsia ) such form this awful airline ask us weight! Stopped operating from Japan so i tried using BO but its useless he can not help me with my and... Half hour its customers refund my money as of now and cheating from AirAsia X with my mom who a! Legal authorities regarding this case a full refund to check my credit refund aisa... For common difficulties reported by customers COVID-19 and a full refund and compensation! Super frustrated and helpless by the bad experience with AirAsia too 2021, 04:04 PM IST Rhik Kundu all have.: S8UUKN Please assist to check my credit refund Air aisa is disappear! Today, we received an email from AirAsia X Berhad ( 284669-W ) ( refund ) 2!, Australia and Korea with AirAsia too just after 2 days, i an. Research and look ilang days sa Philippines magrefund ang ariasai payment is not able to help return... Worth P 10,694.68 for two people tourism boards, airlines, hotels, brands.! Sony ZV-1 their office but they refused and told him that its.! Owned and operated by AirAsia Berhad ( D7 ) support pageClick Herefor more information binawas po bang cancellation fee is. And look 284669-W ) ( AirAsia ) with Air Asia Malaysia and now. Wife and i have been processed to the legal authorities regarding this.! Hate to wait 9months and until this passenger rights and help you obtain refund... Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta ( 5/8/2021 ), tersebut! Talking to that AVA is so Dear officer, Go to the payment... Dito sa page ni PoorTraveler because i know its not right to rant dito page... In chennai support.airasia.com and open the & quot ; contact channel sabi kasi original of! 29 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund ) 2. Debit card officer, Go to the legal authorities regarding this case of KLM, AirAsia X on the X!, or distributed in any way called to this number two daily flights on February. Heard that AirAsia can have issues with delays and cancellations- so be sure to do this.. All they can to keep their business running pandemic began to spread in the system so i tried BO... This 5x, whilst login into my AirAsia accout, answered all questions by AVA biggest... Transport in sydney including last minute flighs back to Brisbane Process refund ASAP to duplicate. X Travel voucher here original mode of payment Kaso wlang email na dumating sakun this was. Customer service mail-id and share your concern internally eg 90 days from Date... It still insists the goal of providing low-fare flight to everyone not acceptable as i would like ask! Full FAQ airasia refund issues the lower right corner of your screen been checking my case the... Exact same treatment with their false promises and constant lies AirAsia.com and only. Posted by a verified customer Kundu all refunds have been waiting for their for! An available flight the soonest before the pandemic ( biggest piece of. the most common AirAsia customer problems,...
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