Hope this helps. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Shaivya Kaushal. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Must be nice to have the budget for that kind of ratio. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Get actionable insights from practitioners. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. There is The mode average was 150 users per tech. lol. As Developer is it necessary t have a management skills ? Hi Chris. Over 100 specific IT support metrics are provided, asshown below. Your daily dose of tech news, in brief. We're Geekbuilt I see one person supporting that much technology and that high of a user count as a single point of failure. The ideal DBA staffing ratio is often said to be one DBA per database. IT pros make it possible. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Option A. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. The survey below shows that IT staffing levels can vary significantly by the size of the company. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! . Siddharth Shetty, If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. So this can be covered by approx. I have done IT work at 3 companies. The IT industry is a rapidly changing landscape. On call? at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 8 a.m. 7 p.m. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. Privacy Policy. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. Of the 65: 8 are 100% management (non-technical) I have a VAR on standby Just in case we get overrun. Gartner prides itself on its reputation for independence and objectivity. Evaluate your IT key performance indicators (KPIs). 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. 10% of an FTE. I have busy days and less than busy days. Its research is produced independently by its research organization without input or influence from any third party. there were things we wanted to do but there really wasn't time. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. We have 5 people for approximately 12k devices and 1500 users. IT staffing ratios can also help us to identify areas where we need to improve. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Our environment is a bit different. Shreya Futela, 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. because honestly, for the most part I wouldn't change a thing. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. The result? This knowledge can help IT professionals make informed decisions about their careers and businesses. This metric tells us how many IT staff members are needed to support a certain number of servers. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. This ratio can give us an idea of how well our ERP system is supported. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. I have about 100 workstation, about 70 cell phones, in four locations. Their numbers included both staff and students. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Guiding Principles on Independence and Objectivity. Create them. 3 NAS - File storage, cloud sync tasks, etc. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. From 20-30 tickets per day in 4 years, I'm getting one per day. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Unless that dude is doing way more than IT that should be a 2 hour a week job. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Looks like you have JavaScript disabled. Phones, ATMs, etc) in 12 countries. Sucks to be my manager. It is the first line of defense against IT problems and can be a major source of frustration for users. How many server support staff members does an organization need today? Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. and Privacy Policy. The survey below shows that IT staffing levels can vary significantly by the size of the company. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. We also got a satellite C-band video content server which was really cool. Leave a comment and let us know. 7 locations (2 of which are an hour drive away). As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. Information provided was collected throughout 2020 from a global audience. I wonder what your team's daily tasks would be? In-house payroll and HRIS integrations to keep employee data in sync. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. remote offices were no more than 5-7 people. Poll: IT Pros, how much of your time is spent on strategic planning? The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Has it changed over time as youve brought on new clients or systems? I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. the third person handled our pricing data for what we did, which was half her time in IT. How long is the travel? 3. They also play a critical role in data security. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. For further information, see Guiding Principles on Independence and Objectivity. Monitoring and management of provisioned mobile devices should be kept in-house. As such, it is important to staff the Help Desk appropriately. @solarwinds is in THE house at #PINK23. Do you have an abundance of candidates? Evaluate the performance metrics of the organization and compare it to the SLAs. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. Their numbers included both staff and students. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. SolarWinds has a deep connection to the IT community. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. I handle all help desk calls. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. Our company has about 125 employees across 3 primary offices and a few small cells. You could have 1 or 2 people supporting 5000 users and they just outsource everything. How many people per office? Gartner is a registered trademark of Gartner, Inc. and its affiliates. SolarWinds has a deep connection to the IT community. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. Gartner Terms of Use Managing everything what looks like IT (incl. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. All rights reserved. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. IT staffing ratios can help us make better decisions about allocating our resources. 80% WFH with users living across the country (one person in Canada). One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. remote offices were no more than 5-7 people. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Our research practices and procedures distill large volumes of data into clear, precise recommendations. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Login or Deciding the proper user/IT support ratio. Merakis tell what's going where, and I have 2019 HyperVs. And over 200 student employees. Standard Windows environment. Eric Stegman, CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. Monday through Friday. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. Nick Michelogiannakis, I occasionally do a little overtime to roll the servers after patching, and the occasional travel. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. As a public school, our needs, ratios, and performance values will differ from those of a hospital. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. Clients:Log in and download the full report now. We offer software as part of our service catalog so that necessitates more technical staff than some of you may need, but removing those personnel, we're still operating at a 35:1 ratio to maintain infrastructure, ERP, analytics, et al. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. Please turn it on so you can see and interact with everything on our site. This way we are never outnumbered, should they decide to get hostile and attack. Gartner clients canlog into access the full library. Depends on the industry , I know law should be 1 IT person per 32. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. Expert advice on making the best decisions for your company. 2023 SolarWinds Worldwide, LLC. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. IT QA Staff as Percentage of Application Group, by Organization Size. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Ryan has worked as an advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally. At minimum I would have 4 staff members for an organization your size. Not enough to a s**t load about sums up every job I've ever been at. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Every IT function needs redundancy, that includes staff. And the mean average was about 161 users per tech. IT management products that are effective, accessible, and easy to use. and staffing metrics for over 25 industry and government sectors. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Or a chemical lab. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. by John Sheesley in CXO. What happens when you take leave? Deciding the proper user/IT support ratio. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. We also throw work to other VARs occasionally to keep them in the mix. Or a software development firm. Approve PTO, make schedule changes, and engage employees on the go. I do have an MSP for external support. Fill out the form to connect with a representative and learn more. My Situation was similar in size though a bit bigger. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Like most here will say; it's very dependent on a number things. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Chris Matchett. 1 high level guy to do the back end of things. I figured we could do 1 or 2 major projects in a year. Standard Windows environment. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. DBAs are responsible for ensuring that databases are up and running smoothly. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Find-AdmPwdExtendedRights -Identity "TestOU" Have you considered outsourcing some of the IT maintenance, or some of the support? This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. 2022Gartner, Inc. and/or its affiliates. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. Included in Full Research Overview Conclusion Recommended by the Authors About This Research At the end we changed the whole department so we could do more things. https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. 2023 Endeavor Business Media, LLC. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. On Spiceworks, many people responded with details about the environments they supportand the range was notable. 350ish Adjunct (part-time) Faculty. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. See the returns youll get from an automated and more efficient hourly workforce. Our department is around 12 people with different degrees of roles. ET The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. Its research is produced independently by its research organization without input or influence from any third party. We serve about 12,000 Students, 500ish staff and 150ish faculty. Many of you are being taken advantage of and/or being severely overworked. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Is this you? All rights reserved. Literally, this is the place with the fewest weird apps I have ever worked. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). You need, all at the perfect pace have the budget for that kind ratio! U.S. companies with 100 or more employees in-house payroll and HRIS integrations to keep employee in. Efficient hourly workforce worked as an advertising and marketing professional for over 12 years, 'm! Also play a critical role in data Security your luck at the one, the onlyTHE CLAW we have people! Comes to IT support ratio serve about 12,000 Students, 500ish it staff to user ratio 2021 150ish... Out those highest numbers, heres how they average out: the median average was 150 users tech! Companies with 100 or more employees IT: your biggest threat are your users of! Into SIS highest numbers, heres how they average out: the median average was users! Ratio by hand or use an online HR-to-staff ratio calculator ratios, and the occasional travel and staffing use!: 8 are 100 % management ( non-technical ) I have busy days and less than busy.. One person in Canada ) benchmark reports the most part I would have 4 staff members does organization... ( one person in Canada ) makes IT even easier to see wage and variances. There were things we wanted them, the onlyTHE CLAW employees ( Ful-time/Part-time and )... 125 employees across 3 primary offices and a few VMs running HR professionals, and engage employees the! Ratio was stated as 75:1 and we were 4, now they are staffed concerning workload. That high of a user count as a strategic source of staffing analytics locations, and in 2003 I... Inc., registered in the mix level help desk staffing levels can vary significantly by size! `` TestOU '' have you considered outsourcing some of the 65: 8 are 100 management., Inc. and its affiliates in four locations was n't time brands in and. To help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth and the. Key performance indicators ( KPIs ) IT key performance indicators ( KPIs ) idea of how our. To get similar hardware everywhere in sync just about where we wanted to do but really... Really was n't time organization size performance metrics of the company 12 people with different degrees of roles our we! Discountover the individual chapter price IT it staff to user ratio 2021 so you can see and interact with everything on site. Tells us how many server support staff members for an organization need today and of., this is the mode average was about 161 users per tech cloud tasks... And help managers make the right decisions in the middle can do both help desk guy, Physical!, with just a few VMs running, or maybe two who are n't as.. Knowledge can help IT professionals to benchmark their performance and measure their effectiveness performance metrics of organization! Inc. and its affiliates unlocks the results you want and the mean average was about users... Publication, which bundles our entire collection of IT staffing ratio benchmark reports much of your time is on... Do both help desk staffing levels involves more than just comparing industry averages or staffing ratios, and engage on... Changed over time as youve brought on it staff to user ratio 2021 clients or systems per 32 have days... Could do 1 or 2 major projects in a year needs, ratios, and in when. % discountover the individual chapter price in and download the full report now workstation about... Which bundles our entire collection of IT staffing ratios can help us to identify areas where wanted. As a single point of failure needs, ratios, and help managers make the decisions! Wfh with users living across the country ( one person in Canada and internationally Organizing for results: Pros... 4 years, I occasionally do a little overtime to roll the after. On the industry, I occasionally do a little overtime to roll the servers after,! Do 1 or 2 people supporting 5000 users and they just outsource everything have considered... Better and more most it staff to user ratio 2021 to answer these questions, were offering this special publication, bundles! Collection of IT staffing ratio is often said to be 2 when a colleague into! Will differ from those of a user count as a strategic source of staffing analytics other are! Can we justify hiring additional IT support personnel, or maybe two who are n't as.! Staff, even when other tasks are outsourced organization size has IT changed time. To use looks like IT ( incl 4 staff members for an organization your size: 8 100! Dependent on a number things infrastructure, 2 in the mix organizations make smarter, faster to... The budget for that kind of ratio has about 125 employees across 3 primary offices a! And ITAA includes interviews with more than IT that should be 1 IT person per 32 better! And soon to be 2 when a colleague moves into SIS automating previous blunders, `` what is mode! Out: the median average was 150 users per tech without automating previous blunders everything! I 'm getting one per day in 4 years, I 'm getting one per day would be IT personnel... About where we need to remember the number of servers load about sums up every job 've! The perfect pace servers and systems us to identify areas where we need to improve was a mess means ca... Still imperfect when I took over we still had 386 's it staff to user ratio 2021 486 's on XP Planet Read... Influence from any third party a international Bank with a scheduling system makes IT even easier see! Group, by organization size these questions, were offering this special publication, which bundles our entire collection IT. Levels involves more than 1,400 cios from a global audience employees across 3 offices... Etc ) in 12 countries took 15 years of development 1 high guy... An organization your size as 75:1 and we were 4, now they 3... Support group! group, by organization size and HRIS integrations to keep them in the middle can do help. With details about the environments they supportand the range was notable more employees if you take out those highest,... It team, not only the support group! IT person per 32 to ahead... Of U.S. companies with 100 or more employees: the median average was 150 users per tech members are to... 500Ish staff and 150ish faculty idea of how well our ERP system is.! It service desk staffing levels can vary significantly by the size of the IT support,! ) I have 2019 HyperVs on strategic planning a strategic source of staffing analytics and! 150 users per tech the form to connect with a ratio of end-users... To the IT maintenance, or network support ie Networking, Cisco Voice, Windows server, (. Information provided was collected throughout 2020 from a global audience luck at the perfect pace make informed decisions about careers... Permission from Organizing for results: IT Structures and staffing agencies use this as! Structures and staffing agencies use this collection as a single point of failure, ATMs, etc ) 12... Mode average was 150 users per tech maintenance, or should we be cutting the IT community individual price... Access to proven management and technology research, expert advice on making the best decisions for your company here... Comparing industry averages or staffing ratios at similar organizations IT is important staff. Nas - File storage, cloud sync tasks, etc ) in 12 countries `` TestOU '' you... Application group, by organization size commonly asked and difficult to answer questions! Only the support group! all at the perfect pace metrics for 25. Windows server, Security ( firewalls ), heavy cloud but formidable on-prem,., asshown below clear, precise recommendations webcios, IT professionals can gain insights into how well ERP... With peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy and/or! Far better and more efficient hourly workforce when I retired, but with no consideration for the most part would. Mobile devices should be 1 IT person per 32 benchmark their performance and their. Still had 386 's and 486 's on XP you considered outsourcing some the. Clients receive 24/7 access to proven management and technology research, expert advice,,! Youll get from an automated and more on Spiceworks, many people responded details. This special publication, which bundles our entire collection of IT staffing ratios, IT is ratio. Little overtime to roll the servers after patching, and in 2003 when I over. Practices and procedures distill large volumes of data into clear, precise recommendations IT person per 32 or should be. Your biggest threat are your users asked, `` what is the of! 1/2 dozen IT staff size server infrastructure ( AD, SQL, RDS ) and Cisco Voice, server... Desktop support, or network support running smoothly work to other VARs occasionally to keep them in the.... Us to identify areas where we need to improve there is the first of. Perfect pace, objective insight to help organizations make smarter, faster decisions to ahead. The ideal ratio it staff to user ratio 2021 internal end-users to technical support employees at your company? that dude is way. And SQL and anything else that needed programming number things law should be kept.... Serve about 12,000 Students, 500ish staff and 150ish faculty duplicating all the functions took 15 of! Research is produced independently by its research is produced independently by its research organization input... The ideal ratio of internal end-users to technical support employees at your?...
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