None of the information on this page has been provided or approved by AmeriGas Propane. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. I have contacted the local office. What happens when you have 2 vision plans? Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. I was advised I'd receive a refund within 10 business days. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. How are these practices legal? This week, that tank is still here and I called customer service again. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. *Business Days are M-F, and do not include Saturdays or holidays. Then, supposedly the driver tried again on February 10 but was unable to deliver because the driveway was blocked. Click here to get notifications about new complaints of AmeriGas Propane. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. Manager Media Relations Sincerely yours. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. On 2-08-23 I received a delivery to fill my tank. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. I have been an Amerigas customer since 2004. See if AmeriGas Propane is hiring near you. Your company is the absolute worst. I needed a company that takes care of my family, so I went with a different company who takes care of my family. I got a computer that told me that I have a $120.39 Credit. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. Submit a complaint and get your issue resolved. Which, I'm sure was his intent. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The cost was $459.64. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. I was told during installation they bury the line. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. Since these two issues, I am now down to less than 8% in my tank. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Please send your truck to service our tank! I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? ComplaintsBoard.com is a leading complaint resolution website on the Internet. This company SUCKS! I just wish your company had more respect for its customers. I need by money returned to me expeditiously. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? They won't even remove their propane tank from my front yard six months after closing my account! I paid the other day on an on the 19th. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. Finance, Treasury, and BBB Business Profiles may not be reproduced for sales or promotional purposes. This is the worst propane company Ive dealt with. Called back and asked for a manager and was told none were available. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. Sent to collections due to their non response. 460 N Gulph Rd, King of Prussia, PA 19406-2815. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. Overview AmeriGas is a retail propane distribution company. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. The only way I was able to get ahold of someone was on the computer, which Iam not good at! I have made several phone calls to your customer service and continue to get a different answer each time. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . Phone calls do nothing. And, of course, no such thing ever happened. After trying. UGI also owns AvantiGas, Antargaz and Flaga in Europe. Is AmeriGas Partners a good dividend stock? We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . This company is a propane supplier for both businesses and homeowners. worst company ever. Up to 5 The dividend payout ratio of AmeriGas Partners is 172.73%. On 2-15-23 I received a bill for a delivery. The latest complaint Failure to close account and pick up tank. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Sr. Director, Investor RelationsMorrisTa@ugicorp.com Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The service guy said he was done nothing he can do and pretty much left. I would appreciate a call and acknowledgment of this email. Pennsylvania Is AmeriGas a good stock? 610-337-7000 ext 7656, UGI Energy Services I was being charged almost twice as I could purchase it from another local supplier. Amerigas contract changed without notification - tank rental fees. Uncover why AmeriGas is the best company for you. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. I have been with Amerigas for a while. This is the reason that I cancelled my order and my service with them after 20+ plus. $240.23. No credit card required. I have had no heat in my house for 3 days with below freezing nights. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Headquarters. Find a different company all together. Now, I am down below 15%. The cost was $459.64. Thank-You. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Is AmeriGas Partners a good dividend stock? The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. R. Davis. I then went out to check the tank level. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. I then went out to check the tank level. I always prepay my gas for the winter. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: Years in Business: 64. Business Started: 1/1/1959. Worst company ever. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. 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