It determines all of the reversal terms. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. Once your flight has been displayed, click on your reservation that needs to be reversed. Several flights on THAIs flight map have been forced to cancel. In 2017, the airline lost US$67.2 million. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . I would not be surprised if TA didn't make it out of bankruptcy. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. Log in below. It's completely free and we'll never pass your information on to Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. Did you miss a connecting flight? Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. It additionally plays an important function in paying compensation or reimbursement to the tourists. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. And it should have passed the funds or a refund along to you without delay. After 01st of July the flight will be operating three days a week. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Hi Guest, join in the discussion on There are both online and offline ways to initiate your cancellation process. We also use third-party cookies that help us analyze and understand how you use this website. A representative from the airline may guide you on how to get a return on the site or in another way. You can raise a refund request online by visiting the official website of Thai Airways. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Thai Airways finally given bankruptcy protection in Sept. Denied boarding This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. We ( Airfleetrating.com ) are an online travel agency based in the USA. I'm still waiting. Redeem your THAI Travel Voucher. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. 28 days is pretty standard. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. 1. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. Later, you can request a full return throughout this time period as well. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. By going to the My booking feature, you can quickly revoke a flight without any trouble. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. From that, you will have the My Booking section. Fill out the form, and within 20 business days, you will get your refund. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Just under four months all up. When required further assistance. At times, for many reasons, the airline can cancel a travelers booking. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. - Passengers can choose to cancel their booking with full refund. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. But today theyre averaging 17,554. You can now search for the return form on the site. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. All rights reserved. Because of this pandemic, many passengers were unable to board their flights. The airline has promised to refund customers within six. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. 2023 Thai Examiner. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. How to Apply for Money Back? It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Select the Cancel option to make the process ahead. You should receive an email confirmation within 24 hours from . As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. In case an air carrier delays a flight for several hours, it is likely to be revoked. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. The customer care number of Thai Airways can be reached at (66-2) 356-1111. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Flights were cancelled by Thai Airways. Reversals can occur for a variety of reasons. The plan was submitted last month and the airline will now start on a course of financial restructuring. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. In January the airline was carrying just 2,092 passengers per day. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. No . The fare difference is paid by the passenger. To initiate the process, kindly navigate the Thai Airways website. It also expressed concern about the airline incurring further debt. Thai Airways refunds possible, reorganisation approved. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. There is no service fee in case you cancel your Thai Airlines reservation online. interact with our community. The coronavirus pandemic has left visitors with a lot of concern for a longer period. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. I . Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. All rights reserved. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). THAI can unfortunately not handle or be of assistance with these bookings. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Are they just been difficult hoping I will take the flight credit? Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. All rights reserved. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. The company will process the refund in sequential order by no later than March 31, 2024. To be eligible for a return, you should meet certain criteria. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. Didnt receive an activation email? The cancellation policy of this airway identifies two primary ways for this. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. From. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Well send you an email containing the activation link. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Update regarding Thai Airways cancellations. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. For contact information to your local THAI office, please press here. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? In 2019, the airline posted a loss of US$382.2 million. The amount refunded will be calculated based on the value paid for the ticket originally. Promotion Code. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. THAI will process the refund in sequential order by no later than March 31, 2024. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Return trip. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. If you have not received the activation email, simply enter your email address below, then click 'Submit'. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI).